Category: Business Intelligence

Top 3 Customer Experience Personalisation Challenges for Retailers – Part 1
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Top 3 Customer Experience Personalisation Challenges for Retailers – Part 1

Leveraging Customer Data In this 3-part series, we will explore the biggest challenges facing retailers in 2019 and beyond. Our focus will be on the challenges commonly associated with digital transformation and delivering value through customer experience, personalisation and data because we believe that seamless and personalised retail experiences are going to be crucial in order for...

The Unified Data Model
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The Unified Data Model

Data is the most important foundation in your company in the 21st century. Without a solid foundation, the rest of the house will fall. The unified data model is the key to those strong foundations. A few weeks ago, I wrote about the elephant in the room: unified data. If you haven’t read that article yet, to...

How to achieve seamless and personalised retail experiences and why it matters
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How to achieve seamless and personalised retail experiences and why it matters

Seamless and personalised experiences are essential in today’s increasingly crowded retail market. Consumer expectations, and the desire to shop in various ‘channel-hopping’ ways, means that being able to deliver seamless experiences across each touch point across every channel is the only way to win consistent customer loyalty. 2018 has seen many retailers embrace technology as...

A clearer view of your data – an Interview with Kevin Carrick
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A clearer view of your data – an Interview with Kevin Carrick

As the number of ways to buy has evolved, many retailers are plagued with data disparities caused by an evolution of several IT systems. Increasingly, retailers are finding it impossible to unify data across systems such as e-commerce platforms, customer relationship management, warehouse management, finance, product management, resource planning and EPOS – to name but...

4 tips when adopting an employee management solution
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4 tips when adopting an employee management solution

All businesses, large and small, are required to capture and report on the time, expenses and absences of their employees. But recording and tracking time and expenses is time-consuming when using paper-based processes and excel spreadsheets and 100% accuracy can be difficult to achieve. Employee management solutions are designed to solve these challenges by providing...

Decision Making with Data Management and Analytics
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Decision Making with Data Management and Analytics

Access to critical, value-adding data can be the difference between a successful business decision, and an expensive mistake. However, with data spread across multiple systems, used by siloed teams across departments in isolation, data management becomes difficult, ineffective and inefficient. Without the full 360-degree picture of your whole organisation, your business may be at a...

Master Data Management, Part 2 – Not Just a Regulation Tick-Box
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Master Data Management, Part 2 – Not Just a Regulation Tick-Box

In part one of this series, We explored the regulation benefits of deploying a Master Data Management (MDM) solution. In part two, we will examine the benefits of MDM on an organisation’s data processes and analytical capabilities. Just as MDM can get an organisation’s data processes up to the new standards of the General Data Protection Regulation...

The Golden Record – Data Harmony is the Keystone of True Business Insight
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The Golden Record – Data Harmony is the Keystone of True Business Insight

Retail is in an epochal moment, there are disruptors everywhere and our dream of harmonising the consumer experience between the personal (without people) experience online with the impersonal store visit (people everywhere!) IS coming into focus. But between Brexit’s uncertainty, rapidly rising operating costs driven by NLW (that’s the national living wage to you) and...