Tag: customer loyalty

How to achieve seamless and personalised retail experiences and why it matters
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How to achieve seamless and personalised retail experiences and why it matters

Seamless and personalised experiences are essential in today’s increasingly crowded retail market. Consumer expectations, and the desire to shop in various ‘channel-hopping’ ways, means that being able to deliver seamless experiences across each touch point across every channel is the only way to win consistent customer loyalty. 2018 has seen many retailers embrace technology as...