The future: Machine Learning & AI The final part of our 3-part series of the biggest challenges facing retailers in 2019 and beyond focuses on the future of retail. We have discussed the importance of data and reporting and in part 3, we discuss the potential for artificial intelligence to automate back-end systems and warehouse processes and deliver personalised customer...
Setting accurate KPIs for performance reporting Part 2 of 3-part series as the biggest challenges facing retailers in 2019 and beyond. We discuss the need to capture clean data for accurate performance reporting using KPIs to measure and evaluate the success of an activity or campaign. KPIs: what do they really mean? Key Performance Indicators (KPIs) are...
Black Friday has firmly established itself as the biggest event on the shopping calendar with retailers keen to boost their sales in the build-up to Christmas. Those who are using Artificial Intelligence (AI) to personalise offerings and move stock and inventory are set to capitalise on the Black Friday phenomenon. Last year, Black Friday generated...
