Company background
Founded in 2015, Pinnaca Retail Solutions is a family-run business offering retail solutions, specialist management consultancy and IT services. Our company is UK based, with offices in London, and a client base across the globe.
We work with all levels of business to define and develop strategies focused on our clients’ needs and objectives. Our tailored solutions are developed and optimised to fulfil your key business demands.
Over time we have added to our 20 years’ experience in the field and built up a team of experts, with a wide range of experience and in-depth knowledge, who are eager to help your business succeed and grow.
Data challenge
Previously, Pinnaca Retail had been relying on a reporting tool, packaged with their EPOS solution. Users noted the system was rigid and reporting was only available on demand.
Clients needed more complex queries to analyse data, across multiple platforms, available to any employee on any device, visually exciting representation, easily downloadable in MS formats, scheduled to email, ftp, network share. The previous solution did not provide these modern asks.
This meant the app needed to show different information for different user types, and the user experience needed to be simple and easy to use. Leisure Resorts also required the ability to easily update the app with the latest news and information to provide a better experience for their holidaymakers and owners.
“Our account manager is exceptional, and we have enjoyed working with him for many years. The team are passionate about the product and we have worked through many challenges which have also driven new innovations in the product.”
Data solution
The implementation of ClarityQB meant that Pinnaca were able to provide a useful tool for their clients to find all the information they needed in one place.
During the implementation process, Data Clarity worked with Pinnaca to provide practical solutions and suggestions to transform their clients’ reporting solutions. Several workshops and collaborative sessions ensured a successful implementation strategy and launch.
Overall benefits
We have found the app to be an incredibly useful resource, especially with Covid, to allow us to quickly communicate important changes to our owners and holidaymakers. The push notification feature has been especially useful to ensure that communications aren’t missed.
The team are efficient and flexible and keen to provide the best experience for us and users of our app. From the start of the process, they helped us create our user experience and journey and worked hard to ensure a great result in the given timeframe. They were able to reflect the look and feel of our brand within the app, and we’re very grateful for their hard work.
The account management was excellent, our account manager always went above and beyond to ensure that our expectations were met and that there was a constant line of communication.
See the future clearly with Data Clarity
Discover what your data can do for you. Schedule a demo to experience Data Clarity for yourself.
